Accessibility Policy

www.cityplumbing.co.uk is a website operated by the Highbourne Group of companies, which City Plumbing Supplies Holdings Limited (trading as City Plumbing, The Bathroom Showroom and PTS) is a member of ("we" or “us”). Our registered office is located at Highbourne House, Eldon Way, Crick Industrial Estate, Crick, Northampton, United Kingdom, NN6 7SL.

The Highbourne Group of companies is Highbourne Group Limited (company number 06216887 and whose registered address is Lodge Way House Lodge Way, Harlestone Road, Northampton, England, NN5 7UG) and its subsidiary companies (as defined in s1159 Companies Act 2006) and any references to Group shall be construed accordingly.

Our commitment to accessibility.

We work hard to ensure that all of our websites are accessible to all of our customers.

We endeavour to comply with the World Wide Web Consortium Accessibility Guidelines and will continue to review and improve our website to meet the guidelines. We strive to achieve compliance at AA level and AAA where possible.

The website will appear best on a monitor set at a screen resolution of 1024 x 768 pixels. We ensure that the navigation through our websites works in a consistent way.

The website has been designed to be as accessible as possible with the following parameters in mind:

We aim to use a web font so that all text is easy to read. However, to enlarge text on the site, please follow these simple steps:

► On the browser Tools menu select 'Internet Options'

► On the General tab, select 'Accessibility'

► Tick the 'Ignore font sizes specified on web pages' check box

► Click on 'OK'

► On the browser menu select 'view'

► Click 'text size'

► Choose the size of text

We do not rely on colour as the only way of giving information. If you want to change text and/or colour on the site, please follow these simple steps:

► On the browser Tools menu select 'Internet Options'

► On the General tab, select 'Colour'

► Deselect the 'Use Windows Colours' tick box

► Select the box next to 'Text' and choose a colour

► Click on 'OK'

► Select the box next to 'Background' and choose a colour

► Click on 'OK'

 To change the colour of links displayed on a screen, please follow these simple steps:

 ► On the browser Tools menu select 'Internet Options'

► On the General tab, select 'Accessibility'

► Click on 'Select ignore colours specified on Web pages' (should contain a tick) - Click 'OK'

► Select 'General' tab and click on 'Colours'

► Turn off the 'Use hover colours' tick box (should not contain a tick)

► Select 'Visited' and choose the colour that suits you best, Click OK

► Select 'Not Visited' and choose the colour that suits you best, Click OK

► Select 'OK' for 'Colours'

► Select 'OK' for 'Internet Options'

This website uses Cascading Style Sheets (CSS) to control all of the presentation and layout. Tables are only used for data presentation. To view each page in full screen format on the browser View menu select 'Full screen' or press F11.

Using the tab key on the keyboard will allow you to navigate through the different areas of the website.

To open a PDF file you can either:

Download a program called Acrobat Reader and install it onto your computer.

The program is available free of charge from the Adobe Acrobat site. We provide these links for the user wherever we list PDF Documents.

 Use an online PDF conversion tool

 You can visit the Adobe Acrobat website, type in the address of a PDF file and get it to translate the file into a more readable format while you wait. Or you can email the address of the file (or the file itself) to Adobe, and they will email a translation back. These translations of the files may not be as clearly formatted as the original PDF file. 

If you are having difficulties downloading a PDF then you may need to update your version of Adobe Reader. See 'Download Adobe Reader' to get the latest version of this software. 

We are always keen to improve the accessibility of this website. Therefore, we would like to receive feedback on your experience of using this website. If you have any comments, have found this web site inaccessible in any way or have had any difficulties whilst using it please email help@cityplumbing.co.uk with any queries or comments.