Promotional Terms & Conditions

1. Offers are valid only for timescale between the dates shown in the individual terms and conditions on each promotion PDF.

2. All prices are correct at the time of going to press.

3. Merchants, Public Organisations, Local Authorities, Energy Schemes and British Gas are excluded from these offers.

4. All items subject to availability.

5. All photographs are used as a guide only and do not necessarily represent the products on offer.

6. City Plumbing Supplies reserve the right to alter prices, designs and performance of the products without notice.

7. City Plumbing Supplies assume no responsibility for typographical errors or omissions in the information contained in this leaflet.

8. Claims can only be accepted from Bona Fide Trade Customers.

9. The offer may not be used in conjunction with or in addition to any other discount voucher or offer.

10.We reserve the right to amend or withdraw this offer/promotion at any time without notice.

1. This promotion is made available by Navien UK (Company Number 9315480), Registered Address: Building 2, First floor, Guildford Business Park, Guildford GU2 8XG United Kingdom.

2. We have appointed a third party to manage the promotion on our behalf. The promotion is managed by Prizeshark Limited (Prizeshark) (Company Number 05340815); Registered Address: Hexagon Business Centre, 4 Witan Way, Witney, OX28 6FF. Prizeshark can be contacted by email via Aaron@prizeshark.com. If you have any queries regarding the promotion you should direct those queries to Prizeshark.

3. The Promotion and Eligibility: This promotion is made available to customers of Navien UK (over the age of 18). You must register the warranty of an installed NCB500 range boiler via the Navien UK warranty registration app or contacting the Navien customer service team via email or phone. You will then need to visit the following website springiton.navienincentives.com (Website) completing all mandatory fields in order to receive the £100 cashback and 45 Navien Choice points (This is not an additional 45 points but the standard points for NCB500 installation).

4. The promotion will run from 00.01am 4th March 2024 – 23.59pm 30th April 2024

5. Navien UK will allow installers to register their NCB500 boiler installations from the promotion period (00.01am 4th March 2024 – 23.59pm 30th April 2024) up until 23.59 10th May 2024. Please note any boiler registrations that were made outside of the promotion period will not be accepted.

6. This offer is only available to residents of the United Kingdom.

7. Navien UK reserve the right to withdraw this promotion at any time and without providing notice. In the event of the promotion being withdrawn payments will only be honoured for applications completed prior to the removal of this offer.

8. This promotion is restricted to the purchase, installation and registration of the following Navien UK boilers: NCB500 ON 32KW NCB500 ON 37KW NCB500 ON 41KW

9. Cashback is only available for registered boilers made online for customers accessing our service via springiton.navienincentives.com (Website). You must register the warranty of an installed NCB500 range boiler via the Navien UK warranty registration app or contacting the Navien customer service team via email or phone prior to placing your claim.

10. The cashback method of payment will be made via virtual debit card. You will be contacted by a member of the Prizeshark fulfilment team to request your account details in order to carry out the transfer. Therefore, please ensure you provide the correct telephone number and email address so the team can reach you to obtain these. It is your responsibility to ensure the correct account details are provided, and We/Prizeshark cannot take any responsibility for lost monies if incorrect account details were provided.

11. The virtual debit card will be sent out to you after the promotion has ended and the cards will include the total cashback figure depending on how many NCB500 boilers have been registered.

12. Cash payments will not be permitted.

13. Any Navien UK customers who currently, have any benefits, discounts or receiving any other forms of promotion from Navien UK will not be eligible to claim.

14. We, Prizeshark and our Third Parties accept no responsibility for any tax liability arising from your participation in this promotion. Those persons who receive the cashback benefit may incur a tax liability dependent on their employment status. The reporting of the reward to HMRC and any tax liability and/or National Insurance contributions arising from it is your responsibility or that of the person receiving the benefit of the rewards. We, Prizeshark and our Third Parties accept no responsibility for any such tax liability or any failure by you or the individual to notify the relevant authorities.

15. By claiming for this cashback offer via springiton.navienincentives.com (Website), you are consenting to being automatically enrolled on to Navien Choice https://www.navienchoice.com/ (Website), where you will receive a welcome email providing a link to log in and view further information, including full terms and conditions. These terms and conditions can be viewed at any point here: https://www.navienchoice.com/page/terms-conditions. You may opt out of this at any time by emailing Aaron@prizeshark.com, however please note, if you do opt-out of the Navien Choice promotion you will no longer be entitled to the £100 cashback offer.

16. Navien UK reserves the right to alter these terms and conditions at any time without providing notice

The following terms and conditions apply to our “iFlo Ashby Giveaway” (the “Prize Draw”) which takes place on the City Plumbing Instagram page (@cityplumbinguk) (“City Plumbing Instagram Page”) and the City Plumbing Facebook page (https://www.facebook.com/cityplumbinguk) (“City Plumbing Facebook Page”) and the Bathroom Showroom Instagram page (@thebathroomshowroom) (“The Bathroom Showroom Instagram Page”) and The Bathroom Showroom Facebook page (https://www.facebook.com/TheBathroomShowroomUK). This is a partnered prize draw between City Plumbing and The Bathroom Showroom, with an entry being valid once individuals have either followed both pages on Instagram and/or liked both pages on Facebook.

The Promoter is: City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”): 

1. Promotional Period: 00:00 am on 16th April to 11:59 pm on 26th April 2024 inclusive.

2. Draw Date: 30 April

3. Prize: 1 x iFlo Ashby Thermostatic Mixer Shower

4. Eligibility: The Prize Draw is only open to UK residents who are over 18, have access to the internet and are not an Excluded Participant (as detailed in paragraph 6). Entrants must have either an Instagram social media account or a Facebook social media account. Proof of age may be requested, by the Promoter, at its discretion, to verify eligibility.

5. How to enter the Prize Draw: 

Entrants must access and like the ‘iFlo Ashby Shower Giveaway’ post on the City Plumbing Instagram Page (“Giveaway Post”) and follow the City Plumbing Instagram Page and The Bathroom Showroom Instagram page during the Promotional Period for one entry into the Prize Draw. Entrants must be following the City Plumbing Instagram Page and The Bathroom Showroom Instagram page at the time of the Prize Draw for their entry to be valid. Only one entry per person on one Instagram account is permitted, however, entrants can gain one additional entry for the Prize Draw by tagging a friend in the comments section of the Giveaway Post. Entrants are responsible for ensuring any comment posted on the Giveaway Post falls within the Terms & Conditions of Instagram. 

Entrants may also enter the Prize Draw by accessing and liking the iFlo Ashby Shower Giveaway giveaway post on the City Plumbing Facebook page (“Facebook Post”) and following the City Plumbing Facebook Page and The Bathroom Showroom Facebook Page during the Promotional Period for one entry into the Prize Draw. Entrants must be following the City Plumbing Facebook Page and The Bathroom Showroom Facebook Page at the time of the Prize Draw for their entry to be valid. Only one entry per person on one Facebook account is permitted, however, entrants can gain one additional entry for the Prize Draw by tagging a friend in the comments section of the Facebook Post. Entrants are responsible for ensuring any comment posted on the Facebook Post falls within the Terms & Conditions of Facebook. Entrants have a maximum of four entries each for the Prize Draw.       

6. Excluded Participants: 

a) any and all current employees of Highbourne Group or the immediate family members of such employees; 

b) any and all employees of agencies or event suppliers or their families or agents of City Plumbing Supplies Holdings Limited; or

c) merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies).

     

7. Notifying the Winner: The Prize Draw winner will be selected at random by an impartial individual on the Draw Date. 

Within 5 business days of the Draw Date, the Promoter will attempt to contact the Prize Draw winner via direct message on the social media platform they used to enter the Prize Draw to inform them that they have won the Prize. The successful entrant must provide a postal address for the Prize to be sent to. The Promoter reserves the right to re-draw the Prize Draw if the winner cannot be reasonably contacted within 7 days and / or does not provide the Promoter with a postal address to send the Prize to within an additional 7 days of being contacted. 

8. Distribution of Prize: Only one Prize will be awarded for the Prize Draw. The Prize will be distributed by post to the Prize Draw winner at the address provided by the recipient. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition. The Prizes to be delivered are supplied by the Promoter.

9. Award of Prize: The Promoter shall either publish or make available information that indicates that a valid award took place. The decision of the Promoter regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into regarding it.

10. No Alternatives to the Prize: No cash alternative is available to the Prize.

11. Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these Terms and Conditions. 

12. Amendment and Cancellation: If circumstances arise that are beyond the reasonable control of the Promoter, we reserve the right to amend or withdraw this offer / promotion at any time without notice. 

13. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy. Details of the winner including their surname and county will be available on written request by any regulatory authorities, including the Advertising Standards Authority.

14. Liability: The Promoter shall under no circumstances whatsoever be liable to the prize winner in respect of the Prize, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer. The Promoter shall not be responsible or liable for any entries which are not received for any reason.

15. Jurisdiction and Law: These Terms and Conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Terms and conditions: Offer applies to new customer accounts of City Plumbing Supplies Holdings Limited (company number 02489546) and Plumbing Trade Supplies (company number 01851210) between 26th February 2024 and 30th April 2024.

New trade credit accounts opened at certain branches will receive a 20% discount on all purchases made within the first 3 months of opening the account and new trade cash accounts opened at certain branches will receive a 10% discount on all purchases made within 3 months of opening the account ("Offer"). Customers will be unable to use the discount on purchases made in certain branches. These branches are detailed at the end of these terms. 

Please note, the discount can sometimes take up to 3 days to load onto a customer's account.

The Offer is open to UK residents aged 18 or over. The following individuals/employees are excluded from the Offer:

Offer further excludes the following products sold by City Plumbing Supplies Holdings Limited:

Offer is only valid for orders placed within 3 months of the date of the new account opening.

In entering the Offer, you confirm that you are eligible to do so. Purchases invoiced and not paid in full when they fall due will not qualify. All purchases of goods, eligibility and accounts will be verified by City Plumbing Supplies Holdings Limited and Plumbing Trade Supplies to ensure compliance with these terms and qualifying criteria. 

The Offer will be loaded onto the new credit/cash account upon opening with the applicable discount being available on that account for a period of 3 months from the date the new account is opened. Customers must use the new account to receive the discount and the discount will be applied automatically to all purchases (except excluded products, as detailed above) made through that account at the point of each transaction. All items are subject to availability. There is no cash alternative available. The reward is non-transferrable and only applies to the account opened.

This Offer cannot be used in conjunction with or in addition to any other Offer or discount. City Plumbing Supplies Holdings Limited reserves the right to amend or withdraw this Offer at any time on reasonable notice. By entering this promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited (company number 02489546), Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.

The following terms and conditions apply to our ‘Refer a Friend’ offer for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”): 1. Promotion Period: 00:00am on 1 April 2024 to 11:59pm on 31 May 2024 inclusive. 2. Qualifying Products: All products sold by the Promotor, excluding all boilers and all air source heat pumps sold by the Promotor on its website. For more information on the excluded products, see: (https://www.cityplumbing.co.uk/c/product/boilers/c/1800006/ for boilers; and (https://www.cityplumbing.co.uk/c/product/heating/heat-pumps/c/1800020/ for air heat source pumps. 3. Offer: the award of 2,000 loyalty points, which is subject to the below steps which must be followed: 3.1. Any trade account customer who has a My City Plumbing Rewards loyalty scheme account (https://rewards.cityplumbing.co.uk/Account-Login?returnurl=%2f) (the “Loyalty Scheme”) must send a Referral Email (as defined in clause 4.1 below) to a trade account customer who does not have a Loyalty Scheme account (“New Loyalty Customer”), to sign up to the Promoter’s Loyalty Scheme during the Promotion Period (“Referring Customer”); 3.2. The New Loyalty Customer must click on the Referral Link (as defined in clause 4.1 below) within the Referral Email and complete and submit an application on the Referral Link to sign up to the Promoter’s Loyalty Scheme during the Promotion Period (the “Qualifying Customer”) (subject to clause 4.6); and 3.3. The Qualifying Customer must spend a total of £200 on Qualifying Products in one or more transactions within 30 days of receipt of Notification of Loyalty Scheme Account (as defined in clause 4.5) (the “Qualifying Purchase”). Where a Referring Customer has successfully referred a Qualifying Customer within the Promotion Period and the Qualifying Customer has made a Qualifying Purchase within 30 days of receipt of Notification of Loyalty Scheme Account, the Referring Customer and the Qualifying Customer shall each receive 2,000 loyalty points which will be awarded to their Loyalty Scheme account (“Reward”). The receipt and use of any loyalty points is subject to the terms and conditions of the Loyalty Scheme which can be found here: Terms and Conditions (cityplumbing.co.uk) 4. Eligibility: 4.1. The Offer is only valid to Referring Customers who draft, complete and send a referral email on the Promotor’s website here: (https://rewards.cityplumbing.co.uk/Campaign-Details/CampaignId/51) which contains a unique referral link (“Referral Link”) to sign up to the Promotor’s Loyalty Scheme (“Referral Email”) and send the Referral Email to a New Loyalty Customer within the Promotion Period. 4.2. The Offer is only valid to Qualifying Customers who have successfully registered to the Loyalty Scheme within the Promotion Period and received receipt of the completed registration to the Loyalty Scheme from the Promoter in accordance with clause 4.5, who make a Qualifying Purchase within 30 days of receiving Notification of Loyalty Scheme Account from the Promoter. 4.3. The Offer cannot be retrospectively applied to any purchases made during the Promotion Period by a customer who at the time of purchase is not a Qualifying Customer or has not successfully completed registration to the Loyalty Scheme and received Notification of Loyalty Scheme Account from the Promoter in accordance with clause 4.5. 4.4. Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and the eligibility terms of the Loyalty Scheme. All decisions by the Promoter are final. 4.5. The Promoter will confirm receipt of the completed registration to the Qualifying Customer and notify the Qualifying Customer when their Loyalty Scheme account has been opened by email, within 48 hours of the date of receipt of the completed Loyalty Scheme registration form by the participant (“Notification of Loyalty Scheme Account”). The Promotor will notify the Qualifying Customer of any issues with the Loyalty Scheme registration form within 48 hours of the date of receipt of the completed Loyalty Scheme registration form by the participant. 4.6. If there are any issues with the Qualifying Customer’s Loyalty Scheme registration, the New Loyalty Customer must rectify these issues following notification from the Promoter otherwise Qualifying Purchases will not be eligible for the Offer until those issues are resolved. 4.7. In respect of any Qualifying Purchases which are made within 30 days of the receipt of the competed application form to sign up to the Loyalty Scheme, but before the Qualifying Customer receives confirmation from the Promoter that their Loyalty Scheme account has been successfully opened, the Promotor will verify if the customer was a Qualifying Customer at the time of the Qualifying Purchase and if satisfied that all the criteria are met, the Promoter will apply the Reward to the Qualifying Customer’s Loyalty Scheme account and to the Referring Customer’s Loyalty Scheme account in accordance with clause 9. 4.8. If the New Loyalty Customer does not receive confirmation from the Promoter that their Loyalty Scheme account has been successfully opened within 48 hours of submission of the Loyalty Scheme registration form, the New Loyalty Customer must contact the Promoter at rewards@cityplumbing.co.uk who will verify if the New Loyalty Customer was a Qualifying Customer at the time of the Qualifying Purchase, that all the criteria are met and apply the Reward to the Qualifying Customer’s Loyalty Scheme account once it has been successfully opened by the Promoter and to the Referring Customer’s Loyalty Scheme account in accordance with clause 9. 5. Maximum Number of Rewards: Referring Customers are limited to a maximum of five Referral Emails which can be sent to New Loyalty Customers during the Promotion Period. 6. New/Existing Customers: this Offer is open to existing trade customers who do have a Loyalty Scheme account who send a Referral Email to a New Loyalty Customer which submits an application to sign up to the Promotor’s Loyalty Scheme during the Promotion Period prior to making a Qualifying Purchase within 30 days of receipt of Notification of Loyalty Scheme Account in accordance with clause 4 (Eligibility) above. 7. Excluded Participants: The Offer is open to UK residents aged 18 or over excluding: 7.1. accounts opened by public sector organisations or housing associations; 7.2. any and all accounts for entities which have more than 15 employees; 7.3. national and regional house builder companies and / or contractors; 7.4. any and all current employees of Highbourne Group Limited (Co No 06216887) or any companies in its Group, or the immediate families of such employees; 7.5. merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); 7.6. customers with internal and/or external contract support; and 7.7. Referral Emails cannot be sent to trade account customers who have an existing Loyalty Scheme account. 8. Notification of Reward: within a reasonable time following the verification of registration to the Loyalty Scheme by the Promoter, and the verification that a Qualifying Purchase has been made in accordance with these terms subject to clause 4 (Eligibility) above, the Promoter will notify the Qualifying Customer and the Referring Customer by email that 2,000 loyalty points will be added to the Qualifying Customer’s Loyalty Scheme account and 2,000 loyalty points will be added to the Referring Customer’s Loyalty Scheme account in accordance with the terms and conditions of the Loyalty Scheme found here: Terms and Conditions (cityplumbing.co.uk). 9. Distribution of Reward: The Reward will be distributed to both the Referring Customer and the Qualifying Customer as follows: the 2,000 loyalty points will be issued automatically in accordance with the terms and conditions of the Loyalty Scheme found here: Terms and Conditions (cityplumbing.co.uk). Any issues with accessing or using the Reward should be raised with rewards@cityplumbing.co.uk. This must be done before expiry of the Reward. 10. Expiry of Reward: The validity of the loyalty points is detailed in the terms and conditions of the Loyalty Scheme which can be found here: Terms and Conditions (cityplumbing.co.uk). 11. Terms and Conditions Relating to Use of the Reward: The terms relating to the loyalty points are detailed in the terms and conditions of the Loyalty Scheme which can be found here: Terms and Conditions (cityplumbing.co.uk). If there are any inconsistencies or conflict between the terms of the Loyalty Scheme and these Terms and Conditions, these Terms and Conditions shall take precedence. 12. No Alternatives to the Reward: No cash alternative available and the Reward is non-transferrable. 13. Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions. 14. Amendment and Cancellation: We reserve the right to amend or withdraw this Offer/promotion at any time without notice. 15. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy. 16. Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer. 17. Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. 18. Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.

The following terms and conditions apply to our Worcester Bosch Boiler offer (“Offer”) for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):

If the Entry requirements are met, the Reward will be processed by the Operator, Marketing Lounge Partnership (“MLP”).

Promotion Period: 1st March to 30th June 2024 inclusive.

The Offer is only valid on purchases of a Worcester Bosch boiler during the Promotional Period ("Qualifying Purchase”) by trade account customers.

To enter the Promotion and receive the Reward (as defined below), an Eligible Participant must:

a. During the Promotion Period, Login to their Worcester Bosch Loyalty account through the Loyalty portal www.worcester-bosch.co.uk/login (Link opens in a new tab) and opt in to the Promotion via the link displayed https://cityplumbingpromotions.co.uk/worcestervouchers (Link opens in a new tab).

b. To become eligible for the ‘’Offer’’ you must register the boiler on your Worcester Bosch Loyalty account https://www.worcester-bosch.co.uk/professional/excelerate-signup (Link opens in a new tab).

Qualifying Purchases and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final.

Qualifying Purchases invoiced and not paid in full or registered in the Loyalty portal during the Promotional Period will not qualify.

Each Qualifying Purchase will entitle the Qualifying Customer to one Reward and the number of Rewards a Qualifying Customer may receive during the Promotional Period is not limited.

a. £20 Amazon.co.uk Gift Card* if during the Promotion Period the Eligible Participant purchases, installs and registers one (1) more Qualifying Product than they purchased and installed during the period 01.03.2023 to 30.06.2023 (inclusive); and

b. £170 Amazon.co.uk Gift Card* if during the Promotion Period the Eligible Participant purchases, installs and registers three (3) more Qualifying Products than they purchased and installed during the period 01.03.2023 to 30.06.2023 (inclusive); and

c. £350 Amazon.co.uk Gift Card* if during the Promotion Period the Eligible Participant purchases, installs and registers six (6) more Qualifying Products than they purchased and installed during the period 01.03.2023 to 30.06.2023 (inclusive).

The total maximum Reward per Eligible Participant is a maximum of £350.

*Restrictions apply, see www.amazon.co.uk/gc-legal (Link opens in a new tab)

Qualifying Customers must use their account when making a Qualifying Purchase.

The Offer is open to UK residents aged 18 or over excluding: accounts opened by public sector organisations or housing associations; any and all accounts for entities which have more than 15 employees national and regional house builder companies and / or contractors; any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees; any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited; merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); customers with internal and/or external contract support; and trade customers who have not received a marketing email confirmation that they are a Qualifying Customer who can participate in the Offer.

Eligible Participants will need to provide certain personal information (including their full name, Loyalty/Installer account number, business or company name and email address) in order for MLP to process their Reward. The Reward will be issued to the email address linked to the Eligible Participant’s Loyalty account at the end of the campaign period. By making a valid Entry, Eligible Participants consent to MLP processing their personal data (in accordance with MLP’s own privacy policy and terms and conditions) and to being contacted by MLP by email regarding their Reward. The Promoter shall not be liable for any act or omission of MLP.

Rewards will be sent to the email address held on your Loyalty account within 28 days of the end of the Promotional Period.

Rewards will be valid for 6 months after the end of the promotional period only, which is 31st January 2025.

No cash alternative available and the Reward is non-transferrable.

By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.

We reserve the right to amend or withdraw this offer/promotion at any time without notice.

We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy. (Link opens in a new tab)

City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the qualifying customer in respect of the offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.

These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.

Please find below the full terms and conditions for the Mira Shower 2024 Cashback promotion. The promoter is Kohler Mira Ltd (company no 252115) whose registered office is at Cromwell Road, Cheltenham, Gloucestershire, GL52 5EP (“Promoter”). The promotion implies all customers who purchase ​any Mira Dual or Triple outlet shower (Digital, Electric, Mixer and Power)​ from 1st March to May 31st, 2024,​ qualifies for cashback through the Mira website (with proof of purchase). 

1. Eligibility 1.1 Mira Showers offers the Mira Showers Dual/ Triple Outlet cashback promotion (the Promotion) to you if you make a purchase of a qualifying Mira Showers Dual Outlet or Triple Outlet Electric, Mixer, Power or Digital Shower (in store or online) from a retailer located in the United Kingdom (UK). 1.1a: For the Promotion, the participating SKU codes are as follows:  1.1532.425, 1.1532.426, 1.1634.156, 1.1660.015, 1.1735.002, 1.1788.576, 1.1788.578, 1.1836.006, 1.1836.467, 1.1894.003, 1.1894.006, 1.1894.009, 1.1901.002, 1.1903.088, 1.1903.089, 1.1903.092, 1.1903.093, 1.1941.003, 1.1943.002, 1.1944.003, 1.1944.004, 1.1944.005, 1.1967.001, 1.1967.002, 1.1967.003, 1.1967.004, 1.1967.005, 1.1967.006, 1.1967.007, 1.1967.008, 1.1967.009, 1.1967.010, 1.1967.011, 1.1967.051, 1.1967.078, 1.1980.005, 1.1980.006, 1.1980.007, 1.1980.008, 1.1980.011, 1.1980.012, 1.1980.013, 1.1980.014, 1.1980.015, 1.1980.016, 1.1981.002, 1.1981.005, 1.1981.008, 1.1981.011, 1.1981.014, 1.1981.016, 2.1878.002, 31983W-CP, 1.1764.824, 1.1764.825, 1.1764.829, 1.1764.830 TS Codes: 34484, 32721, 53054, 68769, 68769, 35492, 72871, 77036, 86216, 21473, 96671, 43634, 11926, 15028, 77280, 69742, 57122, 89495, 34959, 62995, 77376, 67589 (Corresponding EAN: 5013181126037, 5013181126051, 5013181111408, 5013181043624, 5013181053692, 5013181111378, 5013181111712, 5013181068733, 5013181127362, 5013181104714, 5013181104745, 5013181104776, 5013181098938, 5013181112719, 5013181112726, 5013181112757, 5013181112764, 5013181111392, 5013181113785, 5013181113822, 5013181113839, 5013181113846, 5013181117837, 5013181117844, 5013181117851, 5013181117868, 5013181117875, 5013181117899, 5013181117905, 5013181117912, 5013181117929, 5013181117936, 5013181117943, 5013181125917, 5013181125894, 5013181124392, 5013181124408, 5013181124415, 5013181124422, 5013181124460, 5013181124477, 5013181124484, 5013181124491, 5013181124507, 5013181124514, 5013181125689, 5013181125702, 5013181125726, 5013181125740, 5013181125764, 5013181125788, 5013181095784, 5013181126341, 5013181126914, 5013181126921, 5013181126969, 5013181126976) 1.2 To claim cashback from the Promotion you must purchase, or have purchased, a Product, from the list contained at 1.1a above (the Product), from a participating retailer located in the UK, in a transaction between 1st March 2024 to 31st May 2024 inclusive (the Promotional Period).  1.3 All other products are excluded. Purchases of the Product made outside the Promotional Period, or purchases of a second hand, refurbished or reconditioned, or counterfeit product, will not qualify. 1.4 You must be aged 18 or over and must be a resident in the UK. By submitting the form, you are deemed to have agreed to be bound by these terms and conditions.  1.5 The Promotion may not be used in conjunction with an employee discount.  1.6 You may not submit an entry in the Promotion if you are an employee of or otherwise associated with Mira Showers, its holding or subsidiary companies or its agents, and Mira Showers will disqualify any such submissions. By entering a submission, you are (i) confirming that you are eligible to do so and eligible to receive the cashback and (ii) indicating your agreement to be bound by these terms and conditions. The Promoter may require you to provide proof that you are eligible for the promotion.    

2. Making a Submission 2.1 To submit your claim to the Mira Cashback promotion, upload your full purchase receipt showing the date of purchase to the claims section of https://www.mirashowerscashback.co.uk/. The proof of purchase must be submitted within the claim period of 31st March – 31st July 2024 as stated on the proof of purchase. All submissions must be made by midnight on 31st July 2024. Any submissions made after this time or outside of the closing date, will not be accepted. A submission for an Electric/Mixer/Power dual or triple outlet shower will entitle you to £35 cashback. A submission for a Digital dual outlet shower will entitle you to £50 cashback.  2.2 If you are unable to register your purchase online, you can send a copy of your full purchase receipt to the address in section 3.5, complete with the printed pdf of your online submission form. We must receive your submission form by 31st July 2024.   2.3 Mira Showers does not accept any responsibility for submissions that are misdirected, lost, mislaid, damaged or delayed in transit, regardless of cause. Submissions by fax or telephone will not be accepted. Illegible, incomplete or altered submission forms will be deemed void, as will submission forms not completed in accordance with these terms and conditions. Mira Showers will not accept proof of posting or transmission as proof of receipt of submission.  2.4 Please note that any Installer who makes a submission for themselves will be required to declare this promotion through their business per BIC. 

3. General  3.1 Mira Showers reserves the right to withdraw, amend or replace the Promotion or these terms and conditions without prior notification. If unforeseen circumstances make this unavoidable, your legal rights are not affected.  3.2 Mira Showers reserves the right to verify the eligibility of all submissions to protect itself against fraudulent, invalid, or repetitive submissions including, without limitation, to require you to prove that you did not return the Product within the period of 28 days from the date of delivery or purchase. Submissions for returned products, bad faith or fraudulent entries or submissions that otherwise do not meet these terms and conditions will be invalidated.  3.3 To the fullest extent permitted by law, Mira Showers shall not be liable for any loss, damage or injury of any nature howsoever caused, sustained by any individual under the Promotion. Nothing in these terms and conditions shall exclude or restrict Mira Showers’ liability for personal injury or death caused by Mira Showers’ employees or agents.  3.4 Any personal data supplied by you will be used by Mira Showers and its agents or associated group companies solely for administering the Promotion and in accordance with data protection legislation unless otherwise specified in your GDPR preferences. Any personal data relating to any entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. The Promoter will only process your personal information as set out: https://www.mirashowers.co.uk/privacy-statement/   3.5 The Promotion is administered by Mira Showers (Company Number: 252115), a limited company incorporated in England and Wales, whose registered office is at Cromwell Road, Cheltenham, Gloucestershire. GL52 5EP England, United Kingdom. All trademarks are owned by or licensed to Mira Showers. Mira Showers uses reasonable efforts to ensure that information it provides to you is accurate, complete, and up to date. It does not represent that the information will be error-free. 3.6 The Promotion and these terms and conditions, are governed by English law and are subject to the non-exclusive authority of the English courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts. If you live in the ROI, you can bring legal proceedings in the Irish courts. 

The following terms and conditions apply to our ‘Ideal Standard Coffee for a Quote’ offer (“Offer”) for Trade Account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”): 

1. Promotional Period: 00:00am on 1 March 2024 to 11:59pm on 30 April 2024 inclusive.

2. Qualifying Products: The Ideal Standard product range sold by the Promoter in the Promoter’s showroom branches.

3. Offer: The Offer is a £15 Costa Coffee eGift Card (“Reward”) for obtaining a written bathroom quotation from one of the Promoter’s showroom managers in one of the Promotor’s showroom branches which includes a minimum of £500 excluding VAT of Qualifying Products within the Promotional Period (the “Offer”) (the “Qualifying Quote”).

4. Eligibility: 

04.1. The Offer is only valid to customers who hold an existing Trade Account with the Promoter or the Bathroom Showroom (a trading name of the Promoter) (“Trade Account”) that obtain a Qualifying Quote which has been provided by one of the Promotor’s showroom managers once the showroom manager has completed the Promotor’s application form relating to the Offer (the “Application Form”) during the Promotional Period (the “Qualifying Customer”).  

04.2. Qualifying Quotes and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions made by the Promoter are final.

04.3. Any Qualifying Quotes which are provided to a Qualifying Customer during the Promotional Period but before the Qualifying Customer receives confirmation from the Promoter that they have qualified for the Reward in accordance with clause 8, will be eligible for the Offer.

04.4. If the participator does not receive confirmation from the Promoter that they have qualified for a Reward within 48 hours of the date the Qualifying Quote was obtained, the participator must contact the Promoter at rewards@cityplumbing.co.uk who will verify if the participator was a Qualifying Customer at the time of the Qualifying Quote. 

5. Maximum Number of Rewards: The Offer is limited to two Rewards per Qualifying Customer during the Promotional Period. 

6. New/Existing Customers: An existing Trade Account held with the Promoter opened prior to obtaining the Qualifying Quote is required to participate in the Offer.

7. Excluded Participants: The Offer is open to UK mainland residents (excluding residents of Northern Ireland) aged 18 or over excluding: 

07.1. accounts opened by public sector organisations or housing associations; 

07.2. any and all accounts for entities which have more than 15 employees; 

07.3. national and regional house builder companies and / or contractors; 

07.4. any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees; 

07.5. any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited; 

07.6. merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and

07.7. customers with internal and/or external contract support.

8. Notification of Reward: The Promoter will confirm to the Qualifying Customer that their Application Form has been processed and that they have qualified for a Reward in writing via email within 48 hours of the date of the Qualifying Quote and completion of the Application Form. 

9. Distribution of Reward: Rewards will be sent to the email address linked to the Qualifying Customer’s Trade Account (as detailed on the Qualifying Customer’s completed Application Form) within 30 days of the end of the Promotional Period. Rewards will be issued by way of a Costa Coffee eGift Card ("Card”). Only one Card will be issued per Qualifying Customer. The value of the Card issued will be either: £15 if the Qualifying Customer has qualified for one Reward; or £30 if the Qualifying Customer has qualified for two Rewards. 

10. Expiry of Reward: Rewards will be valid for a period of 12 months from the date of issue and the expiry date will be detailed on the Card issued to the Qualifying Customer. 

11. Terms and Conditions Relating to Use of the Card: The Reward will be issued by the Promoter, but the Card issuer’s terms and conditions will apply to the use of the Card which can be accessed here: https://gifting.costa.co.uk/terms-and-conditions. If the participant’s purchase at Costa Coffee exceeds the value of the Card, the participant must pay the balance of the purchase price.       

12. One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer. 

13. No Alternatives to the Reward: No cash alternative available and the Reward is non-transferrable. 

14. Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions. 

15. Amendment and Cancellation: We reserve the right to amend or withdraw this offer/promotion at any time without notice. There are limited Rewards available for this promotion, and we reserve the right to withdraw this Offer during the Promotional Period in the event all the Rewards have been awarded prior to 11:59pm on 30 April 2024.

16. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy.       

17. Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.

18. Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

19. Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL. 

Terms & Conditions: 1. Offers start 1st March 2024 and only apply until 30th April 2024. 2. All prices are correct at time of going to press. 3. Trade only. Merchants, Public Organisations, Local Authorities, Energy Schemes, British Gas and all trade customers with an agreed special arrangement price valid for longer than the promotional period are excluded from these offers. 4. All items subject to availability. 5. All photographs are used as a guide only and do not necessarily represent the products on offer. 6. City Plumbing Supplies reserve the right to alter prices, designs and performance of the products without notice. 7. City Plumbing Supplies assume no responsibility for typographical errors or omissions in the information contained in this leaflet. 8. Claims can only be accepted from Bona Fide Trade Customers. 9. The offer may not be used in conjunction with or in addition to any other discount voucher or offer. E&OE. City Plumbing Supplies Holdings Limited. Registered Office: City Plumbing Supplies Holdings Limited. Highbourne House, Eldon Way, Crick, Northants, NN6 7SL. All Prices are Excluding VAT. JB3358 Feb 2024.

Terms & Conditions: 1. Offers Starts 1st March - 30th April. 2. All prices are correct at time of going to press. 3. Trade only. Merchants, Public Organisations, Local Authorities, Energy Schemes, British Gas and all trade customers with an agreed special arrangement price valid for longer than the promotional period are excluded from these offers. 4. All items subject to availability. 5. All photographs are used as a guide only and do not necessarily represent the products on offer. 6. City Plumbing Supplies reserve the right to alter prices, designs and performance of the products without notice. 7. City Plumbing Supplies assume no responsibility for typographical errors or omissions in the information contained in this leaflet. 8. Claims can only be accepted from Bona Fide Trade Customers. 9. The offer may not be used in conjunction with or in addition to any other discount voucher or offer. E&OE. City Plumbing Supplies Holdings Limited. Registered Office: City Plumbing Supplies Holdings Limited. Highbourne House, Eldon Way, Crick, Northants, NN6 7SL. All Prices are Excluding VAT. JB3397 February 2024.

The following terms and conditions apply to our Solar PV Kit builder 5% off voucher offer for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”): 

1. Promotional Period: 1 March 2024 to 30 April 2024 inclusive.

2. Offer: The offer is a 5% off saving (excluding any shipping costs) on a Solar PV Kit when purchased online, using the code SOLARKITBUILDER5, by any credit or trade cash account customer through their account on the Promoter’s website using the link found here: https://www.cityplumbing.co.uk/content/solar-pv-kit-builder (the “Qualifying Purchase”) within the Promotional Period (the “Offer”). 

3. Eligibility: 

a. The Offer is only valid to credit or trade cash account customers that make the Qualifying Purchase during the Promotional Period (the “Qualifying Customer”). 

b. Qualifying Customers and the Qualifying Purchase will be verified by the Promoter to confirm eligibility and compliance with these terms and conditions. All decisions by the Promoter are final. 

c. The Promoter may cancel or refuse any use of the Offer where the eligibility criteria has not been met.

4. Maximum Number of Offers: Each Qualifying Customer may only redeem the Offer once during the Promotional Period. Any returns of the Qualifying Purchase during or after the Promotional Period will result in the Offer being deemed used and the Qualifying Customer may not redeem the Offer again. 

5. New/Existing Customers: This Offer is open to both new and existing credit and trade cash account customers.

6. Excluded Participants: The Offer is open to UK residents aged 18 or over excluding:

a) accounts opened by public sector organisations or housing associations;

b) any and all accounts for entities which have more than 15 employees; 

c) national and regional house builder companies and / or contractors;

d) any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;

e) any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;

f) merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and

g) any other customers with internal and/or external contract support.

7. Expiry of Offer: The Offer will expire at 11:59pm on 31 August 2023 so all Qualifying Purchases must be placed prior to this time. Any Qualifying Purchases made outside of this time will not be eligible for the Offer.

8. One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer. 

9. No Alternatives to the Offer: No cash alternative available and the Offer is non-transferrable.

10. Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions. 

11. Amendment and Cancellation: We reserve the right to amend or withdraw this offer/promotion at any time without notice. 

12. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy. 

13. Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.

14. Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

15. Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.

The following terms and conditions apply to our Loyalty Scheme double points on R290 Air Source Heat Pump SKUs offer detailed below for trade account customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”):

1. Promotional Period: 1 March 2024 to 30 April 2024 inclusive.

2. Offer: The offer is: (i) Double points (“Reward”) for any trade account customer that is a member of the Promoter’s loyalty scheme found here: (the “Loyalty Scheme”) and makes a Qualifying Purchase (as defined below) within the Promotional Period (the “Offer”). The receipt and use of any loyalty points is subject to the terms and conditions of the Loyalty Scheme which can be found here.

3. Qualifying Purchase: Any single transaction purchase made instore or online by a Qualifying Customer (as defined below) on any R290 Air Source Heat Pump SKU which is identified by the Promoter as being eligible for the Offer using stickers or such other visible identification markings during the Promotional Period.

4. Eligibility: a) The Offer is only valid to trade account customers that are existing members of the Loyalty Scheme or those that sign up to the Loyalty Scheme during the Promotional Period prior to making any Qualifying Purchase (the “Qualifying Customer”). b) This offer cannot be retrospectively applied to any purchases made during the Promotional Period by a customer who was not a member of the Loyalty Scheme at the time of the Qualifying Purchase. c) Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and the eligibility terms of the Loyalty Scheme. All decisions by the Promoter are final. d) For any customers that join the Loyalty Scheme during the Promotional Period:

i) the Reward will be issued on any Qualifying Purchases made after the Promoter has confirmed receipt of the completed registration; ii) the Promoter will confirm receipt of the completed registration to the Loyalty Scheme and notify the Qualifying Customer of any issues with the Loyalty Scheme registration form within 48 hours of receiving the completed Loyalty Scheme registration form by the participant; iii) if there are any issues with the Loyalty Scheme registration, the customer must rectify these issues following notification from the Promoter otherwise Qualifying Purchases will not be eligible until those issues are resolved.

5. Maximum Number of Rewards: There is no maximum number of Rewards a Qualifying Customer can obtain during the Promotional Period.

6. New/Existing Customers: This offer is open to both new and existing trade customers provided that they are or become Loyalty Scheme members prior to making a Qualifying Purchase during the Promotional Period in accordance with Section 4 (Eligibility) above.

7. Excluded Participants: The Offer is open to UK residents aged 18 or over excluding: a) accounts opened by public sector organisations or housing associations; b) any and all accounts for entities which have more than 15 employees c) national and regional house builder companies and / or contractors; d) any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees; e) any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited; City Plumbing Supplies Holdings Limited – Loyalty Scheme double points on Solar SKUs f) merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and g) customers with internal and/or external contract support.

8. Notification of Reward: The Reward will automatically be added to Qualifying Customer’s trade account within 24 hours of a Qualifying Purchase being made in accordance with these terms. The Reward will be limited to Qualifying Purchases only. All other purchases within the same transaction will be allocated single points as normal.

9. Expiry of Reward: The validity of the Reward is detailed in the terms and conditions of the Loyalty Scheme which can be found here.

10. One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer.

11. No Alternatives to the Reward: No cash alternative available and the Reward is non- transferrable. The Offer is subject to the availability of products and the Promoter makes no guarantee that any or all of the Solar products that make up a Qualifying Purchase will be available at all times during the Promotional Period.

12. Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions.

13. Amendment and Cancellation: We reserve the right to amend or withdraw this Offer at any time without notice.

14. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy.

15. Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.

16. Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

17. Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL."

The following terms and conditions apply to the Offer: 1. The Offer is 10% off any online order between the value of £50 - £1000 ex VAT (“Offer”). 2. The Offer is available for 30 days from receipt of the first email containing the promotional code. (“Offer Period”). 3. The Offer is only valid on purchases online or through our app and where we have provided a promotional code to you. The promotional code will need to be entered at the checkout in order for the Offer to be applied. 4. The promotional code can only be redeemed once. 5. All items are subject to availability. 6. The Offer excludes boilers, boiler flues and accessories, cable, copper pipe and may not be used in conjunction with or in addition to any other discount voucher or offer. 7. No cash alternative available and the code is not transferable. 8. This Offer is open to UK residents aged 18 or over (excluding those persons set out in clause 9 below). 9. The following are excluded from participating in the Offer: a) accounts opened by public sector organisations or housing associations; b) any and all accounts for entities which have more than 15 employees; c) national and regional house builder companies and / or contractors; d) any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees; e) any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited; f) merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and g) customers with internal and/or external contract support. 10. For the avoidance of doubt this Offer is not available on products purchased instore or by telephone. 11. By using this offer, the customer will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL. We reserve the right to amend or withdraw this offer/promotion at any time without notice. 12. We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy. By participating in this offer, all participants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the qualifying customer in respect of the offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the offer. 13. These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

The following terms and conditions apply to the Offer: 1. The Offer is 5% off any online order between the value of £50 - £1000 ex VAT (“Offer”). 2. The Offer is available for 14 days from receipt of the first email containing the promotional code. (“Offer Period”). 3. The Offer is only valid on purchases online or through our app and where we have provided a promotional code to you. The promotional code will need to be entered at the checkout in order for the Offer to be applied. 4. The promotional code can only be redeemed once. 5. All items are subject to availability. 6. The Offer excludes boilers, boiler flues and accessories, cable, copper pipe and may not be used in conjunction with or in addition to any other discount voucher or offer. 7. No cash alternative available and the code is not transferable. 8. This Offer is open to UK residents aged 18 or over (excluding those persons set out in clause 9 below). 9. The following are excluded from participating in the Offer: a) accounts opened by public sector organisations or housing associations; b) any and all accounts for entities which have more than 15 employees; c) national and regional house builder companies and / or contractors; d) any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees; e) any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited; f) merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and g) customers with internal and/or external contract support. 10. For the avoidance of doubt this Offer is not available on products purchased instore or by telephone. 11. By using this offer, the customer will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL. We reserve the right to amend or withdraw this offer/promotion at any time without notice. 12. We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy. By participating in this offer, all participants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the qualifying customer in respect of the offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the offer. 13. These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

(1st January 2024 – 30th June 2024)

Please read these Terms and Conditions carefully regarding the free assisted set up being offered by Grant UK to City Plumbing Supplies customers who purchase and install their first Aerona3 air source heat pump during the promotional period. The promotion is being organised by Grant Engineering (UK) Ltd and City Plumbing Supplies. 1. This promotion is open to heating engineers and installers only and is available in the mainland UK only (Northern Ireland, Isle of Man, Channel Islands and Scilly Islands are excluded). 2. Grant Engineering (UK) Ltd and City Plumbing Supplies employees (and their families), printers, agents and suppliers are not eligible for the promotion. 3. The service of a free assisted heat pump set up will be provided by an employee of Grant Engineering (UK) Ltd. This service will only be eligible on first-time purchases of Grant Aerona3 Air Source Heat Pumps purchased through City Plumbing Suppliers between 1st January 2024 and 30th June 2024. a. The free assisted heat pump set up will be provided on eligible Aerona3 heat pumps purchased during the promotional period. b. The free assisted heat pump set up will be provided on eligible Aerona3 heat pumps installed between 1st January 2024 and 31st July 2024. c. The free assisted heat pump set up will be provided to City Plumbing Supplies customers who are purchasing their first Grant Aerona3 heat pump through this merchant. Customers who have previously purchased a Grant Aerona3 heat pump through City Plumbing Supplies will not be eligible for this promotion. d. Only Grant Aerona3 air source heat pumps purchased during the promotional period (1st January 2024 – 30th June 2024) are eligible for this promotion. Grant Aerona3 heat pumps purchased outside of the promotion will not be eligible. 4. Grant Engineering (UK) Ltd reserve the right to request a proof of purchase for eligible Grant Aerona3 heat pumps. City Plumbing Supplies reserve the right to cross reference customer accounts and previous purchase history to verify the eligibility of purchases. 5. The use of false purchase information will result in disqualification from the promotion. 6. The installing engineer must be the purchaser of the eligible Aerona3 air source heat pump from City Plumbing Supplies. If the individual who purchases the product is different to the installing engineer, the purchase will not be eligible for this promotion. 7. The service of a free assisted heat pump set up provided by Grant Engineering (UK) Ltd will include the following: a. Support with setting up the heat pump controller settings b. Support with setting the design flow temperature c. Support with setting the ambient temperature d. Support with inputting the design heat loss calculated prior to the installation e. Support with checking the antifreeze requirements f. Support with setting up meter ready requirements for MCS compliance g. Support with setting up the legionella regime h. Support with explaining the controls and heat operation to the end-user/homeowner i. Please note, the free assisted heat pump set up does not include the commissioning of a Grant Aerona3 air source heat pump. It will be the responsibility of the installing engineer to commission the unit and complete the necessary notifications to Building Control. 8. To book the service of a free assisted heat pump set up, following an eligible purchase, the customer will need to contact Grant Engineering (UK) Ltd directly. The customer will need to contact their local Grant Engineering (UK) Ltd Area Sales Manager (contact details can be found via www.grantuk.com/professional/support) to request an on-site free assisted heat pump set up. a. The installing engineer must supply the Grant Engineering (UK) Ltd with all of the following information: Version 1.0 (Updated 13th October 2023) i. Complete address for the installation site ii. Serial number of the air source heat pump being installed iii. Model of the air source heat pump being installed iv. Copy of the proof of purchase supplied by City Plumbing Supplies b. The installing engineer needs to allow up to 4 weeks from the date of purchase to receive a confirmed date for their free assisted heat pump set up. c. A representative from Grant Engineering (UK) Ltd can only attend site to carry out the free assisted heat pump set up once the installing engineer has fully completed the central heating system including the heat pump installation. d. The installing engineer must be present onsite when Grant Engineering (UK) Ltd carry out the free assisted heat pump set up. If the installing engineer is not present, the assisted heat pump set up will not be carried out. e. Grant Engineering (UK) Ltd will only attend an eligible Aerona3 air source heat pump for the free assisted heat pump set up on one occasion. No return visits are available. f. If Grant Engineering (UK) Ltd need to cancel a confirmed free assisted heat pump set up, they will notify the installing engineer at the earliest opportunity and re-arrange an alternative, mutually convenient date. g. If the installing engineer needs to cancel a confirmed free assisted heat pump set up, they must notify Grant Engineering (UK) Ltd at the earliest opportunity. If an alternative date can be offered, Grant Engineering (UK) Ltd will reschedule the free assisted heat pump service but this cannot be guaranteed. If the representative from Grant Engineering (UK) Ltd is already on site at the confirmed free assisted heat pump set up when the installing engineer cancels, rescheduling this free service will not be available. 9. Installations must take place at locations in the mainland UK only – installations in Northern Ireland, Isle of Man, Channel Islands and Scilly Islands are not eligible for this promotion. 10. The promotion includes the free assisted set up of one eligible Grant Aerona3 air source heat pump per customer and there is no cash alternative. 11. Onsite expenses or remedial work needed on the installation are excluded. 12. Grant Engineering (UK) Ltd reserves the right to have the final decision regarding all matters relating to the promotion. 13. Grant Engineering (UK) Ltd reserves the right to amend or cancel the promotion without notice. Any changes to the promotion will be fully explained to all eligible customers via City Plumbing Supplies. 14. All installing engineers claiming through the promotion must be aged 18 years or over. Proof of identity and age may be required. 15. The conditions are as stated, are not transferable to another individual and no other alternatives will be offered. 16. Any tax liability arising from this promotion will be the responsibility of the installer. 17. Grant Engineering (UK) Ltd reserve the right to amend or alter the terms of this promotion at any time. Promotional conditions may be modified or withdrawn at any time. 18. Where applicable, the decisions made by Grant Engineering (UK) Ltd are final based on the criteria set out in the promotion and no correspondence will be entered into over the decision. 19. Grant Engineering (UK) Ltd is the promoter. Frankland Road, Blagrove, Swindon, Wiltshire, SN5 8YG. 01380 736920. info@grantuk.com. (Company No. 03196757; VAT No. 675857181) 20. In the event of discrepancy between these standard Terms and Conditions and the details in the promotional material (or any other terms and conditions provided/referred to at the time of entry), the details of the promotional material (and any other terms and conditions provided/referred to at the time of entry) shall prevail. 21. Further information on how Grant Engineering (UK) Ltd handle personal data can be found here www.grantuk.com/privacy-policy. Further information on how City Plumbing handle personal data can be found here www.cityplumbing.co.uk/content/privacy-policy.

The following terms and conditions apply to our Ideal Get Ready for Summer offer detailed below for credit account and trade cash card customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”): 

Please note: This offer is not valid in Northern Ireland

1. Promotional Period: 1 January 2024 to 30 June 2024 inclusive.

2. Qualifying Products: Max Boilers and Esprit Boilers

3. Offer: The offer is a set prizes for Max Boilers and up to £250 of Love2Shop vouchers depending on the number of Qualifying Products purchased in a single transaction online or in store (“Reward”) for any credit account or trade cash account customer of the Promoter that makes a purchase as below during the Promotional Period (“Qualifying Purchase”):

Max Boilers 

Esprit Boilers 

4. Eligibility: 

a. The Reward is only valid to existing and/or new credit account or trade cash account customers that have:

(i) made a Qualifying Purchase during the Promotional Period; and

(ii) submitted the relevant transaction information for the Qualifying Purchase together with any requested information (such as account number, customer details, etc) required by the online application form relating to the Offer on the Promoter’s website: [https://www.cityplumbing.co.uk/content/ideal-rewards] (the “Qualifying Customer”).

b. Both the Qualifying Purchases and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms.

c. This Offer cannot be retrospectively applied to any purchases made during the Promotional Period by a customer that does not have a valid credit account or trade cash account at the time of purchase and during the Promotional Period. All decisions by the Promoter are final. 

d. Any Qualifying Purchase that is invoiced and not paid in full will not qualify for any Reward.

e. Purchases of Qualifying Products that have been returned will not be eligible and any online application form relating to the Offer that may have been completed where Qualifying Products have since been returned will be void.

f. For any new credit account or trade cash account that is opened during the Promotional Period: 

(i) the Reward will be issued on any Qualifying Purchases made after the Promoter has confirmed receipt of the completed registration;

(ii) the Promoter will confirm receipt of the completed registration of the new account and notify the Qualifying Customer of any issues with the account registration within 48 hours of receiving the completed registration form by the participant; and

(iii) if there are any issues with the new account registration, the customer must rectify these issues following notification from the Promoter otherwise Qualifying Purchases will not be eligible until those issues are resolved.

5. Maximum Number of Rewards: There is no maximum number of Rewards a Qualifying Customer can obtain during the Promotional Period.

6. Excluded Participants: The Offer is open to UK residents aged 18 or over excluding:

a) accounts opened by public sector organisations or housing associations; 

b) any and all accounts for entities which have more than 15 employees;

c) national and regional house builder companies and / or contractors;

d) any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees;

e) participants in Government Energy Schemes

f) any and all current employees or members of British Gas;

g) any and all current employees or members of BOXT Limited;

h) any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited;

i) merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and

j) customers with internal and/or external contract support.

7. Distribution of Reward The Rewards are supplied by Ideal Heating Ltd, a company registered in England and Wales with the company number 00322137, who will send the Reward to the Qualifying Customer, in conjunction with its designated third-party provider, Prizeshark Ltd (a company registered in England and Wales with company number 05340815), using the email address linked to the Qualifying Customer’s credit or cash trade account.

8. Terms and Conditions Relating to Use of the Reward: The Reward will be issued on behalf of the Promoter, but the Rewards terms and conditions, available at [https://www.highstreetvouchers.com/gift/terms-conditions], will apply to the use of the Reward. 

9. Expiry of Reward: The Reward will be valid from the date of receipt up to and including such period as notified to you upon receipt of the Reward under the terms and conditions linked above.  

10. One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer. 

11. No Alternatives to the Reward: No cash alternative available and the Reward is non-transferrable. The Reward is subject to the availability of the Qualifying Products and the Promoter makes no guarantee that any or all of the Qualifying Products that make up a Qualifying Purchase will be available at all times during the Promotional Period. 

12. Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions. 

13. Amendment and Cancellation: We reserve the right to amend or withdraw this Offer at any time without notice. 

14. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co.uk/privacypolicy. 

15. Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer.

16. Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

17. Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL. 

The Promoter: The following terms and conditions apply to our 5% off basket values over £174.99 for all customers of City Plumbing Supplies Holdings Limited (company number 02489546) (the “Promoter”): Excluded Products: All boiler, cable & copper pipe products as detailed on the Promoter’s website. Offer: The Offer is a 5% off saving (the “Reward”) on online purchases of the Qualifying Products purchased, using the exclusive code found on https://www.bluelightcard.co.uk/ in a single transaction on the Promoter’s website within the Promotion Period (the “Qualifying Purchase”). Eligibility: The Offer is only valid to all customers including trade account, credit account and guest customers that make the Qualifying Purchase during the Promotional Period (the “Qualifying Customer”). Qualifying Purchases and Qualifying Customers will be verified by the Promoter to confirm eligibility and compliance with these terms and all decisions are final. New/Existing Customers: No account is required to redeem the Offer. Excluded Participants: The Offer is open to UK residents aged 18 or over excluding: accounts opened by public sector organisations or housing associations; customers with internal and / or external contract support; any and all accounts for entities which have more than 15 employees; national and regional house builder companies and / or contractors; any and all current employees of Highbourne Group or the immediate families of such employees; public sector or housing association employees; any and all employees of agencies or event suppliers or their families or agents with City Plumbing Supplies Holdings Limited; merchants (all resellers and/or competitors of City Plumbing Supplies Holdings Limited and/or Plumbing Trade Supplies); and customers with internal and/or external contract support. Notification of Reward: The Promoter will confirm to the Qualifying Customers that they have qualified for a Reward at the point of checking out the Qualifying Purchase online. Distribution of Reward: The Reward will be applied at the point of checking out the Qualifying Purchase Online. One Offer at a Time: The Offer may not be used in conjunction with or in addition to any other discount voucher or offer. Expiry of Offer: The Offer is only available during the Promotion Period. No Alternatives to the Offer: No cash alternative available and the Offer is non-transferrable. The Offer is subject to the availability of stock relating to the Qualifying Products; the Promoter does not guarantee availability. Acceptance of Terms and Conditions: By using this Offer, all participants will be deemed to have accepted and be bound by these terms and conditions. Amendment and Cancellation: We reserve the right to amend or withdraw this offer/promotion at any time without notice. Data Protection: We will only process your personal information as set out in the Privacy Policy at https://www.cityplumbing.co. uk/privacypolicy. Liability: City Plumbing Supplies Holdings Limited shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of the Offer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Offer. Jurisdiction and Law: These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. Promoter Details: City Plumbing Supplies Holdings Limited, Company Number: 02489546, Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.

Offer: Discounted Prices on selected products for members of My City Plumbing Rewards.

Code can be redeemed on the City Plumbing app only. Code is limited to one (1) redemption per customer. Customers must download and place an order on the City Plumbing app within the promotional period to get 15% off their first order. £100 ex VAT maximum discount available. Discount applies to list price only.

Please note: all items included in the Black Friday promotion are exempt and not included in the APPYDAYS promotion.

Merchants, Public Organisations, Local Authorities, Energy Schemes, British Gas and all trade customers with an agreed special arrangement price for longer than the promotional period are excluded from this voucher. Code excludes boilers, boiler flues and accessories, air source heat pumps, solar PV, cable, copper pipe, smart homes, power tools and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher.

We reserve the right to amend or withdraw this offer/promotion at any time without notice. By entering this promotion, all entrants will be deemed to have accepted and be bound by these terms and conditions. City Plumbing Supplies Holdings Limited (trading as City Plumbing) Registered Office: Highbourne House, Eldon Way, Crick, Northamptonshire, NN6 7SL.

 

These terms and conditions ("Terms and Conditions") apply to the My City Plumbing Rewards Programme under which reward points are awarded against qualifying purchases (the "Promotion"), a loyalty programme for trade customers with a current trade account registered with City Plumbing or PTS Plumbing Trade Supplies (“PTS”) ("Account"), both part of the City Plumbing Supplies Holdings Limited (“City Plumbing”) Group of companies (“Group” being the ultimate parent company of City Plumbing and any such parent company’s subsidiary companies (as defined in s1159 Companies Act 2006)). City Plumbing’s registered office is at Highbourne House, Eldon Way, Crick, Northampton, NN6 7SL and its company number is 02489546. PTS’ registered office is at Lodge Way House Lodge Way, Harlestone Road, Northampton, NN5 7UG and its company number is 01851210.

Please read these Terms and Conditions carefully and make sure that you understand them before registering for the Promotion. By completing the registration form for the Promotion online or in store, and by participating in the Promotion, the Participant (as defined below) and any representative of the Participant ("Representative"), agree to be bound by these Terms and Conditions.

 

 

1.1. The Promotion may be operated by City Plumbing or on its behalf by certain third party suppliers engaged by City Plumbing for that purpose.

1.2. The Promotion shall continue until terminated by City Plumbing in accordance with clause 7.

1.3. The Promotion is only open to trade customers of City Plumbing, The Bathroom Showroom and/or PTS with a registered account; and (the "Participant(s)" and each a "Participant").

1.4. Unless City Plumbing expressly agrees otherwise in writing, the definition of Participant excludes: 

1.4.1. any and all other holders of trade accounts (being cash or credit) of Group companies other than City Plumbing, The Bathroom Showroom and PTS;

1.4.2. any and all holders of registered accounts with either City Plumbing, The Bathroom Showroom and PTS who are:

1.4.2.1. public sector organisations or housing associations and or the immediate families of such or public sector or housing association employees;

1.4.2.2. large (more than ten employees) national and regional house builder companies and/or contractors; 

1.4.3. any and all current and previous employees of Highbourne Group Limited (Company Number 06216887) or any other Group company (other than City Plumbing, The Bathroom Showroom and PTS), or the immediate families of such employees;

 1.4.4. any and all employees of any agencies or event suppliers or their families or agents or any other person officially connected with the Promotion; and

 1.4.5. any customers that currently receive, or are connected to a customer that currently has in place a discount on bespoke written arrangement on pricing with City Plumbing, The Bathroom Showroom and/or PTS or any member of the Group and in such instances the customer will be notified that they are not eligible for the Promotion.

 1.5. If there is any uncertainty as to who may be a Participant and who may take part in this Promotion, please contact the City Plumbing Marketing Department at marketing@cityplumbing.co.uk whose decision shall be final and binding.

1.6.  All accounts will be verified by City Plumbing, PTS and/or the Bathroom Showroom to ensure compliance with these Terms and Conditions.

 1.7. The Promotion shall only apply to products purchased from City Plumbing, The Bathroom Showroom and/or PTS by the Participants.

1.8.  In order to participate in the Promotion, Participants must first either be invited to join the promotion by a Branch Manager or branch colleague of City Plumbing, The Bathroom Showroom and/or PTS and fill in the registration form online at www.cityplumbing.co.uk or directly register online at rewards.cityplumbing.co.uk.  If registering directly at the website, the customer understands that they will need to have a Trade Cash Card or Credit Account with City Plumbing, The Bathroom Showroom and/or PTS and they will have to leave three working days after opening the account before registering for the Promotion to enable the account to be opened correctly.

 1.9.  City Plumbing reserves the right to remove a Participant from the Promotion.

 1.10.  No third party or joint registrations will be accepted and only one registration per Participant and company will be accepted. Connected companies shall be deemed to be the same as the Participant to which they are connected, and deemed duplicate accounts dealt with accordingly. City Plumbing reserves the right to refuse, merge or close additional City Plumbing, The Bathroom Showroom and/or PTS accounts at any time.

 1.11. Unless City Plumbing expressly agrees otherwise in writing, the primary methods of communication in connection with the Promotion shall be via the website https://rewards.cityplumbing.co.uk ("Website"), emails and/or text messages (depending on the contact information supplied at registration).

 1.12. Within 10 business days of an application’s approval by City Plumbing, The Bathroom Showroom and/or PTS, a Promotion account will be opened where the Participant’s rewards and benefits will be collated involving account migration where necessary (“Rewards Account”).

 

 

2.1. If the Participant is acting as an individual or a partnership, the Participant must:

2.1.1. register for or be invited to join the Promotion in accordance with clause 1.8; and

 2.1.2. be aged 18 or over at the date of the first day of the month during which the Participant registers for the Promotion (the "Promotion Joining Date"). Each anniversary of the Promotion Joining Date (each 12 month period shall be termed a "Promotion Period").

 2.2. If the Participant is a limited company or another entity with separate legal identity the Representative of that Participant must:

 2.2.1. be aged 18 or over;

 2.2.2. confirm, by completing the registration form online, that the Representative:

2.2.2.1.  has the authority to bind the Participant; and

 2.2.2.2. has made the Participant aware of the Promotion and has its consent to enter the Promotion on its behalf.

 2.3. It is a condition of entry to the Promotion that all information given at registration is true, current and full. It is the Participant's obligation to update (or ensure that the Representative updates) any information submitted upon registration and to ensure that the Participant's details (including its customer account details) remain accurate and up to date. All Incentives (as defined in clause 4.10) and communications that need to be sent to the Participant will be sent to the address held in City Plumbing’s central customer account database, unless the delivery address is altered accordingly online. City Plumbing will not be liable for any breach of these Terms and Conditions arising from the Participant's failure to update the information submitted or for any lost, delayed or undeliverable communications. If the Participant (or its Representative) does contact City Plumbing to update any details the Participant (or its Representative) may be required to go into their City Plumbing, The Bathroom Showroom and/or PTS branch to make changes to their customer account details, unless changes can be made remotely by City Plumbing, The Bathroom Showroom and/or PTS, in which case they will be asked certain security questions before amendments to the Rewards Account are made.

 2.4. If the Participant (or its Representative) fails to provide all the requested and required information (including any security information) as detailed in clause 2.3, the Participant may be disqualified and withdrawn from the Promotion and in such circumstances all points accrued within the Rewards Account will be withdrawn.

 2.5. City Plumbing is not responsible for incomplete, incorrect, unclear or incomprehensible entries to the Promotion. Such entries will be void.

 2.6. It is the Participant's responsibility to keep secure any information that might identify the Participant and/or its Representative and allow access to the Participant's City Plumbing, The Bathroom Showroom and/or PTS account. Neither City Plumbing nor its agents shall be responsible or liable in any way if a person is able to redeem or spend any Points (as defined in clause 4.1) as a result of the Participant and/or the Representative not taking proper care and security of the Participant's City Plumbing Account details.

 

 

3.1. Each Participant shall be awarded membership to the Promotions on registering for the Promotion, provided none of the exclusions detailed in these conditions apply.

 3.2. All Participant qualifying spend and accrued Points (as defined in clause 4.1) will be gathered and shown on the Website in the Participant’s Rewards Account.

 3.3.  Participants will be able to obtain additional points through exclusive promotions and the level of Points to be awarded on these promotions will be detailed within the relevant promotion terms and conditions.

 3.4. It is the responsibility of the Participant to notify City Plumbing of missing or unallocated Points (as defined in clause 4.1) at support@mycityplumbingrewards.co.uk and to provide evidence of the same to City Plumbing as soon as possible.

 

 

4.1.  Subject to clauses 4.2 and 4.5, Participants will receive loyalty points for every £1 spent on Qualifying Spend (“Points”) which can be exchanged for Incentives (as defined in clause 4.10).

4.2. "Qualifying Spend" being purchases of City Plumbing, the Bathroom Showroom and/or PTS products online or instore and purchased through the Participants account. Qualifying Spend only includes actual spend with City Plumbing, the Bathroom Showroom and/or PTS and any refunds or discounts that the Participant benefits from will not count towards the calculation of such Qualifying Spend and the award of Points.

4.3.  Spend on certain products may be excluded from the Promotion at the discretion of City Plumbing.

4.4. Points will only be awarded from the Promotion Joining Date.

4.5.  City Plumbing:

4.5.1. reserves the right to revise and change the Points earned referred to in this clause 4 from time to time; and

4.5.2.  may from time to time award additional Points on certain products during time limited promotional periods ("Enhanced Points Promotion"). The terms set out in Schedule 2 shall apply to Enhanced Points Promotions in addition to the rest of these Terms and Conditions.

4.6.  After shopping online or instore with City Plumbing, The Bathroom Showroom or PTS, Points will automatically be uploaded to the Participant’s Rewards Account within 30 days of your products being dispatched or collected.

4.7. If a Participant requires a refund on any spend made which was included within the Qualifying Spend (even after the expiry of the relevant Promotion Period), City Plumbing will deduct the value of the refund from the Qualifying Spend (the "Deducted Qualifying Spend") and any Points that were awarded in relation to that Deducted Qualifying Spend shall be deducted from the Participant's Point total in their Account (the "Deducted Points") within 30 days of the refund. If there is a shortfall in the Participant’s Point total resulting from the Deducted Points, the Participant shall pay any shortfall equivalent in cash. 

4.8. If a Participant submits a Redemption (as defined in clause 5.2 below) and prior to the Participant receiving the Incentive (as defined at clause 4.10 below) any Deducted Points takes the Participant's Points total within its Rewards Account to a negative figure, City Plumbing reserves the right to cancel the Incentive which the Participant submitted the Redemption for. The Points that the Participant had submitted the Redemption for will then be returned to its Account which the Participant may go onto submit a further Redemption in due course.

4.9.  City Plumbing reserves the right to refuse to allocate Points to any transaction which it has reason to believe it is a fraudulent transaction. City Plumbing’s decision as to which spend by a Participant will and will not count towards the Qualifying Spend shall be binding on the Participant and final.

4.10. Points may be exchanged for the following “Incentives” with City Plumbing, The Bathroom Showroom and/or PTS or their affiliate partners:

4.10.1.  offers as detailed on the benefits page of the Reward Account;

4.10.2.  credit notes, technology items, experiences; and/or

4.10.3. a monetary donation (“Donation”) to the Teenage Cancer Trust (the “Charity”) which is a registered charity (registered charity: 1062559 (England & Wales), SC039757 (Scotland) further details of the Charity are available at https://www.teenagecancertrust.org/.

4.11.  All Incentives are subject to availability, amendment or withdrawal by City Plumbing at any time without prior notice.

4.12. We will not exchange any Points for cash and the Promotion is non-transferrable.

4.13. Some discounts, promotions and offers from our affiliate partner(s) can be purchased by cash, with no exchange of accrued Points, provided that the Participant is registered for a Rewards Account

4.14.  City Plumbing will collate all Donations made in each half of a calendar year in a separate account and make a payment to the Charity to the same value as the aggregate amount of all Donations collated over the relevant period; such payment shall be made in the name of ‘Customers of City Plumbing Supplies Holdings Limited’.

4.15. Participants who utilise their Points to make a Donation will receive an automated email from City Plumbing confirming the aggregate amount of the Donation and the date it was made to the Charity.

4.16. City Plumbing (and/or its agents) will record all Qualifying Spend for the relevant Promotion Period and the corresponding Points that have accrued in connection with that Qualifying Spend in the Rewards Account. Points will be updated in the Rewards Account on a regular basis.

4.17.  City Plumbing and its agents reserve the right to correct any mistakes that are made in respect of the Qualifying Spend and/or the number of Points issued to the Participant but recommends that the Participant keeps records of its transactions so that it (or the Representative) can check that the information held is accurate. Any queries in connection with the number of Points accrued should be presented in writing to City Plumbing at the email address in clause 3.4 (support@mycityplumbingrewards.co.uk).

4.18. Incentives will be advertised on the Website and, subject to availability, may be exchanged for the appropriate number of Points at any time while they appear on the Website, provided that the Participant has accrued sufficient Points.

4.19. Participants must have enough Points to meet the full value of the Incentive. Participants cannot make part payment of Points towards an Incentive. Redeemed Points cannot be used again and the Participant's Rewards Account balance will be reduced to reflect the number of redeemed Points.

4.20.  Points cannot be redeemed until such time as they are credited to a Rewards Account. In the event that a credit note or refund is issued to a Participant, City Plumbing shall be entitled to subsequently reduce the number of Points accrued to the Participant's Rewards Account or (if already redeemed) clawback the value of the relevant Points from future accruals of Points.

4.21. The Participant is the holder of its Points and is responsible for their security. City Plumbing are the overall owners of all Points and they remain its property at all times, until redeemed by the Participant as the Rewards Account holder.

4.22. The Participant cannot transfer, sell or use its Points for any purpose except as permitted under these Terms and Conditions. If the Participant attempts to transfer Points in any way that is not permitted by these Terms and Conditions City Plumbing reserves the right to take such action against the Participant as it considers appropriate.

4.23.  Dates on which the Incentives will take place will be available on the Website or otherwise confirmed by the relevant agent and/or Promotion Partner (as defined in clause 5.6).

4.24. City Plumbing reserves the right to modify the details or dates of any Incentives or the Promotion without prior notice at any time and for any reason.

4.25.  City Plumbing further reserves its right to substitute any Incentive with an incentive/reward of equivalent value in the event of circumstances outside of its control.

4.26.  Points must be exchanged within 12 calendar months of the date they were credited to the Rewards Account. All Points will expire and be removed from the Account 12 calendar months from the date they were credited to the Account. The Participant will not be entitled to any compensation or damages from City Plumbing and/or its agents in connection with those forfeited in accordance with this clause 4.26.

4.27. If a Participant has not redeemed their Points within 24 calendar months of the date the last Points were loaded to the Rewards Account, the Points will expire and be removed from the Rewards Account. The Participant will not be entitled to any compensation or damages from City Plumbing and/or its agents in connection with those forfeited Points.

 

 

5.1. Points can be redeemed against Incentives advertised and available on the Website.

5.2. If a Participant wishes to redeem its Points it must submit an online redemption form via the Website for any Incentives that it wishes to claim (a "Redemption"). At the point in time that the Redemption is submitted, the Participant must have sufficient Points within its Account for the Incentive being claimed.

5.3.  Certain Incentives are subject to limited availability and may change. The Participant acknowledges and understands that all Incentives may be withdrawn or cancelled by City Plumbing (in its absolute discretion) without notice.

5.4.             The number of Points payable for each Incentive is shown on the Website and may be amended at any time prior to the Participant submitting a Redemption for a particular Incentive.

5.5.             Despite the efforts of City Plumbing and/or its agents and Promotion Partners (as defined in clause 5.6), some Incentives advertised on the Website may have been attributed with an incorrect value (i.e. the number of Points payable for that Incentive). If this is the case City Plumbing and/or its agent will contact the Participant or the Representative (if any) and determine how best to proceed. For the avoidance of doubt, there will be no obligation on City Plumbing to provide Incentives for the number of Points advertised where such an error has been made, whether by City Plumbing, a Promotion Partner (as defined in clause 5.6), an agent or any other third party.

5.6.             The Participant acknowledges that transactions on which Points are redeemed may be made directly with third party merchants and/or suppliers (the "Promotion Partners", each a "Promotion Partner") who may offer links to their websites via the Website ("Third Party Sites"). These links are provided for your information only and such links should not be interpreted as approval by City Plumbing of those Third Party Sites or information a Participant may obtain from them.

5.7.             City Plumbing is not responsible for Third Party Sites nor for any product information or services supplied through or in connection with such Third Party Sites.

5.8.             City Plumbing has no responsibility for the standard, quality or otherwise of any Incentives, goods or services received or supplied by a Promotion Partner or the failure of any Promotion Partner to honour a Redemption and any claims in relation to the same must be made directly with the Promotion Partner.

5.9.             Any dealings that the Participant, the Representative or the Nominee(s) (as defined in clause 5.13) may enter into with any Promotion Partner (or other third party) will be solely between them and that Promotion Partner (or other third party), including any transaction for the purchase of products from such Promotion Partners (or other third parties). All such dealings will be subject to the terms and conditions and privacy policies of such Promotion Partners (or other third parties) as are applicable to such transactions.

5.10.           No change to, or cancellation of, an Incentive can be made by the Participant after it has been booked in accordance with the information submitted on the online Redemption form.

5.11.           If the Participant wishes to amend their Incentive in any way (such as extending their stay or adding additional persons) the Participant must state this when claiming their Incentive and any additions or extensions will be subject to further fees. City Plumbing and their agents will endeavour to provide suitable arrangements and will require the Participant to pay any additional costs before such arrangements can be made.

5.12.           Once redeemed, the Incentive cannot be transferred, exchanged, sold or in any way traded. The Incentive cannot be used for third party entertainment or gifted or awarded to a third party who is not within the employ of the Account holder without the written consent of City Plumbing, The Bathroom Showroom or PTS.   

5.13.           For the avoidance of doubt, Incentives earned by a business holding an Account shall be for the benefit of the named account holder and not any other individual (including the Representative). It is for the named account holder (i.e. the Participant) to nominate the person or persons who is/are to receive the Incentive ("Nominee(s)") at the time the online redemption form is submitted. The Nominee must be an employee of the Participant.

5.14.           Any Incentives that a Nominee receives are received purely in the capacity of an agent, acting on behalf of the Participant. It will be the responsibility of the Participant to determine who has access to the Promotion on its behalf and any decision entitling individuals to be the recipient of Incentives rests with the Participant and not with City Plumbing.

5.15.           Incentives shall only be permitted to go ahead if: (i) on the date of applying for the Incentive the Participant has no outstanding invoices attributable to the Promotion Period; and (ii) their trade account with either City Plumbing, The Bathroom Showroom or PTS has not been suspended by either City Plumbing, The Bathroom Showroom or PTS due to non-payment/legal issues.

5.16.           The Participant agrees to make all Nominees aware of these Terms and Conditions.

 

 

6.1.             Subject to clause 6.2:

6.1.1.                City Plumbing shall under no circumstances whatsoever be liable to the Participant, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: (i) any acts or failures of any Promotion Partner or other third party; or (ii) for any loss of profit, or any indirect or consequential loss arising under or in connection with the Promotion or the participation in the Promotion by any Participant or any Nominee; and

6.1.2.                City Plumbing accepts no responsibility for any loss or damage caused by the negligence of City Plumbing, its servants or agents out of or in connection with this Promotion except where caused by wilful neglect of City Plumbing, its employees or agents.

6.2.             Nothing in these Terms and Conditions excludes or limits City Plumbing liability for:

6.2.1.                death or personal injury resulting from the negligence of City Plumbing, its employees or agents;

6.2.2.                fraud or fraudulent misrepresentation; or

6.2.3.                any matter in respect of which it would be unlawful for City Plumbing to exclude or restrict liability.

6.3.             The Participant indemnifies City Plumbing and its Group (and its employees, officers, directors, agents, marketing partners and affiliates) for all losses, damages, rights, claims and actions of any kind in connection with or arising from 

6.3.1.                any breach of these Terms and Conditions by the Participant or any person it selects to receive the Incentive; and

6.3.2.                the delivery of any Incentive;

6.3.3.                the acceptance of any Incentive;

6.3.4.                the use of any Incentive; and/or

6.3.5.                the misuse of any Incentive.

 

 

6.4.       The Participant acknowledges and agrees that accepting an Incentive may be subject to tax and/or National Insurance. The Participant shall be fully responsible for any income tax, national insurance contributions and VAT payable as a result of or in connection with the receipt by the Participant or any individual selected by it of an Incentive. The Participant and shall indemnify City Plumbing for and in respect of any VAT, corporation tax, income tax, National Insurance and social security contributions (to the extent permitted by law) assessed on or becoming payable by City Plumbing or any member of its Group to HM Revenue and Customs (or any other tax authority in any jurisdiction) as a result of or in connection with the receipt by the Participant or any individual selected by it of an Incentive. The Participant and shall indemnify City Plumbing for and in respect of and any other liability, deduction, contribution, assessment or claim arising from or made in connection with receipt by the Participant or any individual selected by it of an Incentive. For further information the Participant should contact its nearest Inland Revenue Office.   

 

 

7.1.             City Plumbing reserves the right to amend, suspend, cancel, withdraw or alter the Promotion and any Incentive in whole or in part at any time, including these Terms and Conditions, without prior notice or compensation and the Participant's right to use any accumulated Points will be forfeited and the Participant will not be entitled to any compensation or damages from City Plumbing, its agents or any third party.

7.2.             City Plumbing may terminate the Participant's participation in the Promotion and cancel or suspend any Points in the Participant's City Plumbing Account by notifying the Participant and/or the Representative (if any) in writing if City Plumbing reasonably believes that the Participant and/or the Representative:

7.2.1.                has acted in a way that harms City Plumbing or any member of its Group, or any of its or their agents, the Promotion or any Promotion Partner;

7.2.2.                has engaged in any illegal or fraudulent activities;

7.2.3.                has collected or redeemed Points dishonestly or in a way that breaches these Terms and Conditions;

7.2.4.                has acted in a hostile, abusive or aggressive manner towards any of City Plumbing employees, any member of its Group’s employees, any of its agents' employees or any of its Promotion Partner's employees;

7.2.5.                has knowingly provided false or misleading information at any time in relation to the Participant's participation in the Promotion;

7.2.6.                has breached or attempted to breach any of the terms relating to the Participant's Rewards Account or their City Plumbing Account Reward Account (including, but not by way of limitation, failing to pay its Trade Account in accordance with the applicable payment terms); and/or

7.2.7.                has had a zero balance on its City Plumbing, The Bathroom Showroom or PTS Account for a consecutive 12 month period.

7.3.             In the event that the Participant's City Plumbing, The Bathroom Showroom or PTS Account is withdrawn from the Promotion or is terminated at City Plumbing’s discretion, the Participant's right to use any accumulated Points will be forfeited and the Participant will not be entitled to any compensation or damages from City Plumbing, its agents or any third party. The Participant’s Reward Account shall be withdrawn or terminated if City Plumbing suspects fraud or for non-payment of invoices under the agreed payment terms relevant to the specific Account.

7.4.             The Participant or the Representative can choose to withdraw the Participant's participation in the Promotion at any time by contacting the Promotion Administrator by email at support@mycityplumbingrewards.co.uk. Any accumulated Points not claimed by the date of withdrawal shall be forfeited and the Participant will not be entitled to any compensation or damages from City Plumbing and/or its agents.

 

 

8.1.             City Plumbing will process the personal data of Participants, Nominees and other individuals in accordance with our privacy notice. 

8.2.             The Participant acknowledges that City Plumbing may contact the Participant to participate in future publicity or PR activities, which may involve taking photographs.

 

 

9.1.             In addition to, or in conjunction with, the main body of Terms and Conditions and the applicable terms and conditions of any Promotion Partners:

9.1.1.                the terms of Schedule 1 of these Terms and Conditions will apply to specific relevant Incentives; and

9.1.2.        the terms of Schedule 2 of these Terms and Conditions will apply to Enhanced Points Promotions.

 

 

10.1.           These Terms and Conditions replace all previous versions and are correct as at the date indicated on page 1 above. City Plumbing reserves the right to amend these Terms and Conditions, the Website Terms of Use, the Privacy Policy, the Acceptable Use Policy and/or the Cookie Policy at any time. Participants who continue to participate in the Promotion following any such amendments will be considered to have accepted such updated documents.

10.2.           Any advice or actions of City Plumbing employees, the employees of any of the agents or the employees of any Promotion Partners engaged in connection with the Promotion, that is contrary to these Terms and Conditions will not have the effect of amending these Terms and Conditions.

10.3.           City Plumbing (and its employees, officers, directors, agents, marketing partners and affiliates) shall not be in breach of these Terms and Conditions or be liable for any disruption to the Promotion, an Incentive, or any delay in performing or failure to perform, any of its obligations under these Terms and Conditions if such disruption, delay or failure results from events beyond the reasonable control of City Plumbing. Such circumstances shall include, but not be limited to, acts of God, adverse weather, fire, flood, computer virus, mobile phone failures, bugs, sabotage, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or unrest, terrorism or supervening legislation.

10.4.           City Plumbing reserves the right to vary these Terms and Conditions or cancel the Promotion at any stage in the event of circumstances arising beyond its reasonable control.

10.5.           No failure or delay by City Plumbing to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

10.6.           No one other than City Plumbing and the Participant, their successors and permitted assignees, shall have any right to enforce any of these Terms and Conditions.

10.7.           Nothing in these Terms and Conditions is intended to, or shall be deemed to, establish any partnership between City Plumbing and any of the Promotion Partners.

10.8.           These Terms and Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the English courts shall have exclusive jurisdiction over any proceedings in connection with these Terms and Conditions and City Plumbing Promotion.

10.9.           The Participant's statutory rights are not affected by any of the above Terms and Conditions.

10.10.        Any correspondence regarding the Promotion should be addressed to the My City Plumbing Rewards Promotion Administrator at: City Plumbing Supplies Holdings Limited, Highbourne House, Eldon House, Eldon Way, Crick, Northamptonshire NN6 7SL.

  

 

1.          Incentives involving overseas travel will require each traveler to have a valid passport at the time of travel.

2.          When the Incentive involves air travel, the individuals due to receive the Incentive will be responsible for any costs accrued for airport parking and any other ancillary expenses.

3.          Transfers to and from UK mainland airports or the venue where an Incentive is to take place are not included in the Incentive itself (unless expressly stated). For the avoidance of doubt, Participants located outside the UK mainland are responsible for their own transfer to the UK mainland or the venue where an Incentive is to take place. Flight tickets from a mainland UK airport are included in an Incentive only where stipulated.

4.          If the Incentive includes a trip or a holiday, it is the responsibility of the main traveler to ensure that their family or travel companions who are accompanying them on the trip all have the necessary travel insurance, any recommended inoculations or other medical precautions and visas/passports at the time of travel. City Plumbing and any suppliers linked with the Promotion will not be held responsible for any travelers having inadequate travel insurance or being unable to travel through not having the necessary or valid passport or visa.

5.          All Incentives are offered subject to availability and restrictions may be imposed as to when each Incentive may be taken. Travel must take place within 6 months of the date on which the Participant claims the Incentive. Travel is excluded during all UK bank or public holiday periods and further date exclusions may apply, as shown within the description of each Incentive on the Website. Excluded dates may be amended at any time prior to the Participant claiming the Incentive, without prior notice.

6.          Once an Incentive has been claimed by a Participant, no cancellations, refunds or other amendments will be possible. However, for certain sporting fixtures or other events that are taking place on a specific date, the relevant Promotion Partner may be able to accept cancellations and a reallocation of relevant Points if at least 4 weeks prior notice is provided. Where we have indicated on our Website that a cancellation may be permitted, the relevant sporting event needs to be cancelled directly with the relevant Promotion Partner. City Plumbing will have no liability in relation to any such cancellation and the Participant will need to engage the Promotion Partner regarding any consequences resulting from this.

7.          City Plumbing cannot be held responsible for any travel or banning restrictions imposed by the UK police, borders agency or courts in relation to any individuals due to receive the Incentive.   

8.          Those participating in motor-based Incentives (cars/bikes, on/off road, official track) must hold a current full and valid UK driving licence.

9.          The list of brands and value denominations may be detailed and updated on the City Plumbing Website from time to time, at the sole discretion of City Plumbing.

 10.       City Plumbing is not directly linked to any of retailers whose products are listed on the Website and any arrangement to cash in an incentive is a contract directly with the rewards company. The third party supplying the Reward/incentive shall be responsible for and take all liability for claims, whether in contract or in tort (including negligence) or otherwise, arising out of or in connection with the incentive. In the event that any one such company is unable or unwilling to meet its obligations then City Plumbing will have no liability.

11.       In the case of Redemption of technology goods, (including domestic appliances, electrical, audio visual, information technology and other similar items), such goods will be delivered to the Participant within a maximum of 28 days of the date of the Redemption. City Plumbing will not be responsible for any loss or damage caused to the end user by late delivery.

12.       The Participant must supply a contact name and telephone number; (preferably be a mobile telephone) to support delivery of all Incentives.

13.       After receipt of any technology goods by the Participant, the Participant assumes all risks associated with the technology goods. It is the responsibility of the Participant to examine the technology goods on delivery. The Participant must notify any claim based on any defect in the condition of the technology goods on delivery to City Plumbing within 3 days from the date of delivery.

14.       Return postage costs will be the Participant's responsibility and must be by insured delivery. Goods will be inspected on return and to be accepted for credit or replacement must be undamaged and in as new original condition and packaging.

15.       All technology goods will be covered by the warranty terms offered by each respective manufacturer.

16.       Expenses incurred during or as a result of participation in any of the Incentives which are not specifically stated to be included in the Incentive are not included in the Incentive and shall be for the Participant's own account. For example, unless otherwise stated, Participants will be responsible for arranging and providing their own means of transportation to and from an Incentive.

17.       In the event of any dispute, the decision of City Plumbing and its appointed representatives is final in all matters and no correspondence shall be entered into.

 

 

1.          General terms applicable to each and every Enhanced Points Promotions

1.1.             From time to time City Plumbing will run Enhanced Points Promotions where Participants can collect additional Points during the applicable promotional period ("Enhanced Points Promotion Period"). Each Enhanced Points Promotion Period will apply to a qualifying product/product range/or product category in respect of each Enhanced Points Promotion, (the "Qualifying Product").

1.2.  An Enhanced Points Promotional Rate will apply to each particular Enhanced Points Promotion. The details of the different Enhanced Points Promotional Rates that may apply are set out on the Website.

1.3. City Plumbing shall communicate to Participants the details (including the applicable enhanced Points Promotion Period, the applicable Qualifying Product and the applicable Enhanced Points Promotional Rate) in respect of each particular Enhanced Points Promotion from time to time.

1.4.             The main body of those Terms and Conditions shall apply to each and every Enhanced Points Promotion in addition to the terms of this Schedule 2.

2.  Details of specific types of promotion

 

During this Enhanced Points Promotional Period Participants collect double points when they purchase Qualifying Products, as detailed on the Website from time to time.

 

During this Enhanced Points Promotional Period, Participants collect triple Points when they purchase Qualifying Products, as detailed on the Website from time to time.

 

During this Enhanced Points Promotional Period Participants as advertised on the Website from time to time will receive the number of Points as detailed on the Website.

(when you spend £50 ex VAT or more on each order)

Code is valid for 30 days upon the send date of this email. Code can be redeemed online at www.cityplumbing.co.uk or in City Plumbing branches only. Eligible against the account number referenced only. Customers must be logged in to their account to redeem the code. Code is limited to one redemption per customer. Discount only applies at point of purchase. The order subtotal (excluding VAT and delivery charges) must be over £50 to be eligible for each voucher. All items are subject to availability. Voucher excludes boilers, copper pipe, smart home, power tools and cable. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).

Code is valid for 30 days from when the email was sent. Code can be redeemed online at www.cityplumbing.co.uk or in-branch. Eligible to qualifying trade cash card and credit accounts. Customers must be logged in to their account to redeem the code. Code is limited to one redemption per customer. The order subtotal (excluding VAT and delivery charges) must be between £50 and £1,000 to be eligible for the voucher. Voucher excludes boilers, copper pipe, smart home, tools, cable and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).

Code is valid for 30 days from when the email was sent. Code can be redeemed online at www.cityplumbing.co.uk or in-branch. Eligible to qualifying trade cash card and credit accounts. Customers must be logged in to their account to redeem the code. Code is limited to one redemption per customer. The order subtotal (excluding VAT and delivery charges) must be between £50 and £1,000 to be eligible for the voucher. Voucher excludes boilers, copper pipe, smart home, tools, cable and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).

Eligible to NHS staff only. Discount redeemed via a single use code sent by email after emailing photo of NHS badge to customerservice@cityplumbing.co.uk. Validation of NHS staff will be required. Code can be redeemed online at www.cityplumbing.co,uk or in-branch. Voucher excludes boilers, copper pipe, smart home, tools, cable and all products on promotion. All items are subject to availability. These offers may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer/promotion at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing Supplies).

Codes can be redeemed online at www.cityplumbing.co.uk only. Codes are single-use and are limited to one (1) redemption per customer. Voucher excludes products from the following categories: boilers, cable, copper pipe, smart home, power tools, and all products on promotion. 

All items are subject to availability. This code may not be used in conjunction with or in addition to any other offer or discount voucher. We reserve the right to amend or withdraw this offer at any time without notice. City Plumbing Supplies Holdings Limited (trading as City Plumbing).

By entering this promotion (the “Promotion”), you agree to be bound by these terms and conditions (the “Terms”). City Plumbing Supplies Holdings Limited, company number 02489546, registered address Highbourne House Eldon Way, Crick Industrial Estate, Crick, Northampton, United Kingdom, NN6 7SL (the “Business”) is the promoter of this Promotion (the “Promoter”).

The Promoter reserves the right to amend these Terms from time to time where it reasonably considers it necessary to do so. Reasonable notice of such changes will be given where possible.

This Promotion will run from 12.01 BST on 09 April 2024 to 23:59 BST 26 April 2024 (the “Promotional Period”).

The Promotion is open to the account holders of credit accounts and trade cash card customers of the Promoter (which trades as City Plumbing “CP” and Plumbing Trade Supplies (“PTS”)]) who are sent the Survey (defined below) provided they are based or resident in the UK and over the age of 18 (the “Qualifying Customers”).

The Promotion is not open to:

In entering the Promotion, you confirm that you are eligible to do so. 

To qualify for the Promotion, Qualifying Customers must complete the customer survey sent to the original recipient email address registered to the customer’s trade account (“Survey”) (“Qualifying Entry”). The Survey is run by City Plumbing. Qualifying Customers must not forward the email containing the Survey to any other party. Any entries by anyone other than the addressee will be void. Completion of the Survey will automatically enter the Qualifying Customer into the prize draw. Only one entry per Qualifying Customer.

All Qualifying Entries eligibility and accounts will be verified by the Promoter and the Promoter’s decision shall be final.

All entries into the Promotion will be entered into a prize draw following the end of the Promotional Period. The prize draw will dictate which Qualifying Customer wins the Prize. 

Qualifying Customers who have made a Qualifying Entry will be entered into a draw and the winner will be chosen by random supervised by an independent person on 3 May 2024 “Winner”.

There will be one winning entry. The Winner will receive a £250 Love2Shop voucher.. (the “Prize”). 

The Prizes are supplied by the Promoter and are subject to the following conditions: 

The Promoter reserves the right to substitute the Prize with another prize without giving notice.

The Winner will be notified by the Promoter by e-mail and/or telephone (the “Notification”) if they have won the Prize following the prize draw. The Winner will be notified on 3rd May 2024. The Notification will contain details of how to redeem the Prize. 

The Promoter reserves the right to amend this date without notice.

Qualifying Customers are responsible for maintaining their correct e-mail address with the Promoter. The Promoter will not be responsible if the Notification is sent to incorrect email address.

The Promoter will only process your personal information as set out in the Privacy Policy at [https://www.cityplumbing.co.uk/privacypolicy]

Qualifying Customers should note that by entering into this Promotion, they agree that their account number will be shared between the Promoter and Censuswide. Censuswide will not have access to any personally identifiable information.

To enter this Promotion you will be provided a link to access the Survey. Clicking on the link or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you access third-party websites that we have provided inks to, we encourage you to read the privacy policy of every website you visit.

The Promoter reserves the right to cancel or amend the Promotion and these Terms where it becomes necessary to do so.

The Promoter shall not be liable for any failure to comply with these Terms where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, acts of God, adverse weather, fire, flood, computer virus, mobile phone failures, bugs, sabotage, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or unrest, terrorism or supervening legislation. Accordingly, the Promoter may at its absolute discretion vary or amend the Promotion and the Qualifying Customer agrees that no liability shall attach to the Promoter as a result.

Insofar as is permitted by law, the Promoter or its agents will not in any circumstances be responsible or liable to compensate the Qualifying Customers or accept any liability for any loss, damage, personal injury or death occurring as a result of the Prizes except where it is caused by the negligence of the Promoter or its agents or that of their employees. The Promoter cannot be held liable for Prizes which are lost, stolen, damaged or defaced. Your statutory rights are not affected.

The Promoter shall under no circumstances whatsoever be liable to the Qualifying Customer in respect of this Promotion, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with the Promotion. 

The Promoter’s total liability to the Qualifying Customer in respect of all other losses arising under or in connection with any entry made under the Promotion and/or the Prizes, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of an individual Prize. 

The Qualifying Customers agree to the use of their name, image and entry in any marketing publicity. Any personal data relating to Qualifying Customers will be used in accordance with the Promoter’s privacy policy.

The Qualifying Customer acknowledges that the Promoter and/or other members of the Highbourne Group (Highbourne Group shall mean the Business, the ultimate parent company of the Business and any such parent company’s subsidiary from time to time (as defined in s1159 Companies Act 2006)), are the owner of any and/or all Intellectual Property Rights relating to the names, logos, trade marks, products, services, get-up, trade dress, labels, stickers, promotional leaflets, flyers and posters used in the Promotion from time to time.

The Promoter's decision regarding promotion matters will be final and no correspondence or discussion will be entered into.

These Terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.

The Promoter excludes all liability for taxes relating to the Prizes and any tax liability arising from the provision of the Prizes will be the sole responsibility of the recipient of the Prizes.

Entry into the Promotion will be deemed as acceptance of these Terms.