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About Integrated Solutions

A Unique Facet of Our Work:

Many people may not realise we have a dedicated team known as Integrated Solutions by City Plumbing. This team collaborates closely with social housing providers to supply the materials needed for home repairs and maintenance. Our primary goal is to provide solutions that ensure successful repairs on the first attempt, minimising disruptions for tenants and maximising efficiency for our partners. By emphasising quality, sustainability, and product longevity, we aim to provide tenants with durable and reliable repairs.

Engagement in Action:

We actively engage with communities through our partnerships with housing associations and local authorities. This commitment manifests in various ways, such as creating local job opportunities, supporting apprenticeships, and contributing to community projects through volunteering and financial assistance.
For instance, we recently partnered with The Hyde Group and Henry Fawcett Primary School in Lambeth to fund the installation of laptop safes, enhancing the school's resources. We also sponsored sports kits for students at Allen Edwards Primary School in Stockwell, promoting physical activity and teamwork. These initiatives demonstrate our dedication to making a positive impact on the lives of young people.

Current Engagement Focus:

We are currently collaborating with The Hyde Group on a fascinating project called Past Packington. This initiative aims to document and share the often-overlooked stories of residents within the Packington Estate. By supporting this project, we are helping to create a lasting record of the community's lived experiences, fostering a sense of connection among residents, and providing valuable insights for future generations. Our contribution will enable the project to produce a high-quality book and host a launch event, ensuring the stories reach a wider audience.

Why We Joined Tpas:

As a supplier to numerous housing associations, local authorities, and their contractors, we recognise the importance of providing exceptional service that ultimately benefits tenants. Joining Tpas aligns perfectly with our goal, as it provides valuable resources and opportunities to enhance our understanding of tenant needs and priorities. We are eager to leverage our membership to build stronger relationships within the sector and contribute to creating thriving communities.

Our Top Engagement Tip:

While we may not always interact directly with tenants, we have extensive experience in engagement through our long-standing support of Teenage Cancer Trust. Our successful fundraising efforts stem from actively involving our colleagues and customers in enjoyable and meaningful activities. Based on this experience, our top engagement tip is: Listen attentively, learn continuously, deliver effectively, measure outcomes, review progress, and above all, maintain a sense of enthusiasm!

Our Engagement Pride:

We take great pride in the positive impact we are making in partnership with our customers and the communities they serve. By contributing to improved living conditions, educational opportunities, and community development, we are helping to create a lasting legacy of positive change.

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